Bankinter's app and website working again after hours-long outage

Bankinter customers were unable to log in to their online banking or mobile app for several hours because of what the bank described as a technical incident. According to sources at the bank cited by EFE, the service began to recover gradually shortly before 11:00 on Tuesday 27 October and both channels were later working "completely normally".

Sources differ on when the failure began. EFE places it in the early hours of Tuesday, while El Independiente reports that the first users noticed errors on the night of Monday 26 and that Bankinter acknowledged the problem on its official X account before 22:45 that day.

During the outage, those affected could not check balances or transactions or make transfers. According to EFE, card payments, ATMs, the branch network and telephone banking remained operational. The bank said, according to El Independiente, that for the time being there was no indication that personal or financial data had been compromised.

Bankinter has not explained the cause of the incident or given figures for affected customers. According to El Independiente, business media linked it to a communications problem, something the bank has not confirmed.